How quickly will you respond to my message?

We reply to Telegram messages at @host4k, usually within an hour. Activation and billing issues are prioritised.

Which devices do you support?

We support Smart TV, Firestick, Android, iOS, MAG, and more. See our Installation page for full instructions.

I didn't receive my activation email what should I do?

Please check your spam/junk folder. If you still can't find it, message us on Telegram at @host4k (https://t.me/host4k) and we will resend immediately.

What are the best apps for my device?

For Smart TV use Smart IPTV or IPTV Smarters; for Firestick use IPTV Smarters Pro; for Android use TiviMate or IPTV Smarters; for iOS use GSE Smart IPTV or IPTV Smarters.

How do I update the channel list (EPG/playlist)?

Refresh your playlist/EPG inside the app. Many apps have a 'reload playlist/EPG' option in settings; otherwise, remove and re-add your M3U and EPG URLs.

Do you support multiple connections?

Yes. Additional connections are available as add-ons. Message @host4k on Telegram for availability and pricing.

What payment methods are accepted?

We accept major credit/debit cards via Stripe.

Do plans renew automatically?

Yes. You can manage your renewal preferences from your account, or message @host4k on Telegram for assistance.

Do you offer refunds?

Please review our Refund Policy for eligibility and timelines. If you have trouble after setup, message @host4k on Telegram and we will assist promptly.

Contact Flex IPTV

Q: How can I fix buffering?

Use 30+ Mbps internet, switch to 5GHz Wi Fi or Ethernet, enable hardware acceleration, increase buffer size, and close other bandwidth-heavy apps.

Get Flex IPTV help with installation, billing, or channel requests. We run one support channel and one only: Telegram @host4k, staffed 24/7.

Telegram — @host4k

Our only support channel. Setup help, activation, billing, server switches and channel requests all go here. Typical reply time is under an hour.

Message @host4k on Telegram

Help & Guides

Most setup questions are already answered step by step in our installation guide, covering Smart TV, Firestick, Android, iOS, MAG and Enigma2.

View Installation Guide

Beware of Impersonators

We never contact you first, and we have no other Telegram account, WhatsApp number, phone line, or support email. If someone claims otherwise, it is not us.

Read Our Terms

How to Reach Flex IPTV Support

There is no contact form, no ticket system and no support inbox — everything runs through Telegram so you talk to a person instead of a queue.

Step 1 — Open Telegram

Install Telegram on your phone or desktop, then search for @host4k or tap the button below to open the chat directly.

Open @host4k Works on Android, iOS, Windows, macOS and in the browser at web.telegram.org.

Step 2 — Send These Details

Including this in your first message gets you a fix instead of a follow-up question.

The email address you used at checkout
Your plan and roughly when you bought it
Your device (Firestick, Samsung TV, Android box, iPhone…)
The app you are using (TiviMate, IPTV Smarters, Smart IPTV…)
What goes wrong, and the exact error text if there is one

How Can We Help You?

Pick a category to receive specific support and rapid links.

Setup & Installation

In-depth guides for Smart TV, Firestick, Android, iOS, MAG, and much more.

Billing & Payments

Invoices, payment issues, and receipts are managed securely through Stripe.

Technical Issues

For buffering, EPG, or app inquiries, we’ll assist in optimizing your setup.

Channel Requests

Seeking a specific channel or region? Ask on Telegram @host4k and we will verify availability.

Account & Activation

Haven't received your activation email or credentials? Message @host4k on Telegram and we will verify and resend promptly.

Apps & Compatibility

Find the best IPTV applications along with recommended settings for your device.

Frequently Asked Questions

Immediate responses to frequent inquiries regarding support, setup, billing, devices.

Please share information regarding your device, application, plan, and a concise description of your issue or request. For setup instructions, check Installation Guide or message us on Telegram @host4k.

Please inspect your spam or junk folder. If you still don't see it, message @host4k on Telegram and we'll promptly resend.

Absolutely, extra connections are accessible as add-ons. Ask us on Telegram @host4k for availability and pricing, or see plans.

Visit our Installation page for detailed guidance on setting up Firestick and additional devices.

We invite you to check our Refund Policy for eligibility, timelines, and request submission.

For Smart TV, consider using Smart IPTV or IPTV Smarters. On Android, TiviMate and IPTV Smarters are excellent choices. For iOS, try GSE Smart IPTV or IPTV Smarters. Explore our recommended apps at Installation guide.

Use a 30+ Mbps connection, 5GHz Wi Fi/Ethernet, enable hardware acceleration, increase buffer size, and close other downloads/streams. See network optimization tips.

Within your application settings, ensure you utilize the refresh or reload options for both your playlist and EPG. If necessary, delete and reinsert your M3U and EPG URLs. Refer to troubleshooting.

We process payments through Stripe, accepting major credit cards. Explore options on our Pricing page.

Certainly. You can adjust your renewal settings through your account or message @host4k on Telegram. Find more information in our Terms.

Our Response Times

Telegram @host4k: usually under 1 hour
Activation issues: prioritised
Technical problems: same day

Chat on Telegram Setup Guides