Privacy Policy

Welcome to Flex IPTV. We prioritize safeguarding your personal data and ensuring your privacy rights. Should you have any inquiries or issues regarding our policies or handling of your personal information, feel free to reach out to contact our support team.

1. Data We Collect

We obtain personal information that you voluntarily provide while signing up for our IPTV service, expressing curiosity about us or our products and services, or when you make contact with us for any reason.

We gather the following personal information from you:

• Contact Information: Your email address for account setup and notifications.
• Payment Data: We obtain the necessary data to facilitate your payment for purchases, including details of your payment method (like a credit card number). Our payment processor securely stores all payment information, so please take a moment to review its privacy policies.
• Device and Connection Information: When you use our service, we automatically gather your IP address along with details about your device, including its type and operating system. This is crucial for ensuring service efficiency and security.

2. How We Use Your Data

We utilize the data we gather or obtain:

• To provide and manage your account. We utilize your data to establish your account and maintain its functionality.
• To process transactions. We utilize your information to invoice you for service utilization.
• To send administrative information. Your email might be utilized to provide updates regarding your account, modifications to services, and policy changes.
• To protect our Services. We utilize IP and device details to enhance security, including thwarting unauthorized access and reducing DDoS attack risks.

3. Legal Bases for Processing

Your data is processed according to these legal bases:

• Consent: We can handle your data if you have granted us clear permission to use your personal information for a particular objective.
• Legitimate Interests: Your data may be processed when it is essential to fulfill our valid business objectives, including service delivery and preventing fraudulent activities.
• Performance of a Contract: When we have established a contract with you, we may utilize your personal information to ensure compliance with its terms and conditions.

4. Data Retention

Your personal information will be retained only for the duration needed to fulfill the objectives outlined in this privacy policy, unless a longer retention period is mandated or allowed by law, including obligations related to tax, accounting, or other legal matters.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies might be utilized to retrieve or save information. These are mainly essential cookies necessary for the proper functioning of the website and client area. We refrain from using intrusive tracking cookies for advertising.

6. Third-Party Services

Your information may be disclosed to third-party vendors, service providers, or agents that assist us or operate on our behalf, necessitating access to that data to fulfill their responsibilities. For instance:

• Payment Gateways: To ensure secure payment processing.
• Analytics Providers: We use analytics tools, such as Google Analytics, to refine our services. Shared data is typically anonymized and aggregated.

7. Data Security

We have put in place the necessary technical and organizational security measures intended to secure any personal information we manage. However, it is crucial to keep in mind that total internet security cannot be guaranteed.

8. Your Data Protection Rights

Based on your geographical area, you might possess specific rights concerning your personal information.

• The right to access – You can request copies of your personal information at any time.
• The right to rectification – You are entitled to ask us to amend any details you consider to be incorrect.
• The right to erasure – You are entitled to ask for the deletion of your personal information, under specific circumstances.
• The right to opt-out – At any moment, you have the option to unsubscribe from our marketing communications.

To utilize these rights, kindly contact our support team.

9. Children™s Privacy

Our services are not meant for anyone under the age of 18. We do not knowingly collect any personal details from children younger than 18.

10. Contact Us

For inquiries or feedback regarding this policy, kindly contact our support team.