tv.flexiptvi.com tv.flexiptvi.comtv.flexiptvi.com

Refund Policy

Our Commitment to You

At Flex IPTV, we are committed to the excellence of our IPTV subscription service. This policy explains the circumstances under which a refund might be issued, promoting a clear and equitable process for every customer.

Refund Eligibility

You might qualify for either a complete or a partial refund in these situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, kindly adhere to these guidelines:

  1. Connect with our support team using Contact page.
  2. Utilize this subject line: "Refund Request".
  3. Kindly submit your full name, the email tied to your subscription, and the reason for your inquiry.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Support team reviews the case.
  • Same day after approval A refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
  • 5–10 business days Funds show based on bank/card provider.

You will get an email notification at every stage. Response times might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be approved in the following instances:

  • You feel dissatisfied with the list of channels and content.
  • Your internet speed is inadequate or inconsistent for streaming content.
  • You have breached our Terms of Service (e.g., account sharing).
  • You are encountering geo-blocking limitations in your region that we cannot influence.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds are typically handled within three business days. However, the actual time for the funds to appear in your account may vary, taking between five to ten business days, influenced by your bank or payment provider. For updates on your status, please contact support.

Typically, refunds due to a change of mind are not issued after the first 7 days. We recommend that you examine our features thoroughly and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

Our subscription services automatically renew. Should you forget to cancel prior to your renewal date, please contact us promptly. Refunds for renewals are evaluated individually. Discover more in our Terms.

Support